Professional software designer. Amateur writer.

After reading Lisa’s post about Undoing the Toxic Dogmatism of Digital Design I felt inspired to help. There’s a lot that needs to be undone.

This is shit, isn’t it?

One thread stood out that needed a strong pull: journey maps.

“We love making them. The storytelling potential of a well-constructed journey map is immense. It is a highly effective workshop facilitation tool. It produces a nice artifact for external communication afterward. But if I’m…

Don’t talk about solutions or problems. Instead, talk about progress.

When we talk about a solution, we’re talking about a point of time in the future when a new tool, process, or behavior exists. Someone could be able to do something.

When we talk about a problem, we’re talking about the present where a tool, process, or service doesn’t exist…

Many of which aren’t about design

My favorite books are usually very direct, simple, and in plain english. They’re books that someone who isn’t a designer can read and understand. I don’t usually like “beginner” books, just books that are written clear enough that you don’t need to have any special skills or background to translate.

Badass: Making Users Awesome

Dan(iel) Ritz(enthaler)

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